Refunds, cancellations, subscriptions, daily training fees, coaching services, camps, deposits, and milestone payments across Eyecan Technologies and Eyecan Athletics.
This policy is designed to clearly explain refunds, cancellations, subscriptions, daily training fees, coaching services, camps, registrations, digital service packages, deposits, milestone payments, and invoices. Customers should review this policy before making a payment or starting any service.
This Refund & Cancellation Policy applies to all services, programs, plans, subscriptions, registrations, invoices, deposits, and project payments processed by Eyecan Technologies and Eyecan Athletics through our websites, invoices, contracts, Stripe payment links, or other approved payment methods.
Eyecan provides both athletic services and technology services. Eyecan Athletics offers basketball training, athlete development, camps, coaching, memberships, daily training plans, subscriptions, and related performance programs. Eyecan Technologies offers website development, mobile app development, UX/UI, digital marketing, branding, digital growth engine packages, online coaching support, and related technology services.
All payments are reviewed based on the service purchased, service status, agreement terms, and whether work or access has already started. Because Eyecan provides service-based programs, trainer-led coaching, subscriptions, daily access, custom digital work, project planning, and allocated resources, certain payments may be non-refundable once services begin or resources are committed.
Refunds may be approved only where required by law, where a billing error occurred, where Eyecan cannot reasonably provide the purchased service, or where Eyecan approves a refund in writing after review.
Eyecan Athletics payments may include daily training fees, coaching sessions, private training, group training, camps, registrations, memberships, subscriptions, and athlete development programs.
Daily training options may include plans around $10, $15, or $20 per day depending on the training level, program type, customer plan, schedule, and trainer availability. These flexible daily plans are offered to make training more accessible for athletes and families.
Daily training fees are generally non-refundable once the training day, trainer allocation, facility access, or scheduled service period has started.
Missed sessions, no-shows, late arrivals, unused training days, or failure to attend do not automatically qualify for a refund.
Camps, registrations, and scheduled programs may be non-refundable after registration closes, the program begins, or capacity/resources are reserved.
If Eyecan cancels a scheduled session and cannot provide a reasonable reschedule or credit, a refund or account credit may be considered.
Any reschedule request must be submitted as early as possible and is subject to trainer, facility, and program availability.
Memberships and subscriptions may renew daily, weekly, monthly, or according to the plan selected by the customer. Customers are responsible for reviewing the billing terms, amount, and renewal frequency before subscribing.
Customers may request cancellation of a subscription before the next billing date.
Cancellation stops future billing; it does not automatically refund past payments or the current billing period.
Subscription fees already charged are generally non-refundable once the billing period has started or service access has been made available.
If a customer believes a subscription was billed in error, the customer should contact Eyecan immediately for review.
Access to training, coaching, digital services, or program benefits may end when the canceled billing period expires.
Eyecan Technologies provides custom and service-based digital work, including digital marketing, mobile apps, websites, digital growth engine packages, branding, UX/UI, consulting, technical support, and athlete-focused digital solutions.
Deposits, retainers, setup fees, strategy fees, project-start fees, milestone payments, and approved invoices are generally non-refundable once work has started or resources have been allocated.
Work may include discovery, planning, strategy, design, development, content review, account setup, advertising preparation, technical setup, project management, consulting, or any other service activity.
Custom work, completed deliverables, partially completed deliverables, approved milestones, and work already performed are not eligible for refund unless otherwise required by law or agreed in writing.
Project delays caused by late client feedback, missing access, missing content, third-party platform delays, or delayed approvals do not automatically qualify for a refund.
Ongoing marketing, support, maintenance, subscription, and growth packages are billed according to the applicable plan or agreement and are generally non-refundable for the active billing period.
Payments made under signed contracts, invoices, proposals, estimates, or service agreements are governed by the terms of that specific agreement in addition to this policy. Where there is a conflict, the signed agreement or invoice terms may control.
Deposits are used to reserve time, trainer availability, development resources, production capacity, strategy work, and project scheduling.
Milestone payments are due based on the agreed project phase, deliverable, or service progress.
Once a deposit, setup fee, or milestone payment is applied to service preparation or work performed, it is generally non-refundable.
If a project is canceled by the client after work has started, the client remains responsible for completed work, committed resources, approved milestones, and any outstanding balance due under the agreement.
To request a refund or billing review, customers must contact Eyecan in writing. Refund requests should include the customer name, email, payment date, payment amount, service purchased, reason for the request, and any supporting information.
Refund requests should be sent to: support@eyecantechnologies.com
Eyecan will review refund requests in good faith. Review time may vary depending on the payment type, service status, customer records, trainer records, project records, contract terms, subscription status, and supporting information provided.
If a customer believes they were charged incorrectly, charged twice, charged after cancellation, or charged for the wrong amount, the customer should contact Eyecan immediately. Verified billing errors or duplicate charges may be corrected by refund, credit, or invoice adjustment after review.
Customers agree to contact Eyecan first regarding any billing concern, cancellation issue, service question, or suspected payment error before opening a chargeback or payment dispute. This allows Eyecan to review the matter, provide records, resolve errors, and respond appropriately.
Eyecan maintains records of payments, subscriptions, customer approvals, contracts, invoices, registrations, service delivery, trainer availability, project work, communications, and account activity to verify legitimate transactions and respond to disputes.
In some cases, Eyecan may offer account credit, rescheduling, replacement training, or a service adjustment instead of a cash refund. Credits and rescheduling are provided at Eyecan's discretion unless otherwise required by law or agreed in writing.
Unless required by law or approved in writing by Eyecan, refunds are generally not provided for:
Eyecan may update this Refund & Cancellation Policy from time to time. Updated versions will be posted on our websites with a revised effective date. Continued use of our services after an update means the customer accepts the revised policy.
For refund, cancellation, billing, subscription, or service questions, please contact:
Eyecan
Email: support@eyecantechnologies.com
Websites: eyecantechnologies.com and eyecanathletics.com
